Return for exchange
We always hope your little one's Nunu Bear garment is perfect for them, however in the event it isn't please contact us at firstname.lastname@example.org to receive a return form for an exchange or store credit. Nunu Bear does not offer refund in accordance with Australian Consumer Law for change of mind unless the item is deemed faulty.
Please read the below return conditions.
- Nunu Bear must be notified of your intention of an exchange by email within 14 days of you receiving your garment(s).
- Returns that wish to be exchanged must be received by Nunu Bear within 30 days of receiving your order.
- Goods must be in their original condition (unworn, unwashed or otherwise unused) with the tags attached.
- The cost of return is solely the responsibility of the customer.
- Once your garments have been inspected Nunu Bear will issue a store credit for the value the customer paid (excluding postage) to the email address that was provided at the time of ordering.
- To exchange for another size the customer must include a prepaid satchel for the new items in the return parcel.
- Nunu Bear is not responsible for any loss/damage that may occur in the return of a product.
- Strictly no returns on sale items.
- Nunu Bear has a 30 warranty period on all products. Please note this excludes fair wear and tear.
Simply post your items, along with your returns/exchange form, to the following address:
PO Box 5040
Any questions please feel free to contact us on email@example.com